What is expected of you - our customers

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	To complete the prescribed forms accurately and file returns in a timely manner.
	To give accurate and honest information as to the contents of documents filed.
	To consult with us on any aspect of our operation which needs clarification or explanation.
	To give feedback through comments, compliments or complaints about the quality of service received.
	To conduct yourselves in an orderly and respectable manner when conducting your business transactions with us.

Services Offered

	Thorough examination of incoming documents to ensure that the correct procedures are adopted and those documents are properly completed.
	Computerized name search and examination of companies and other business entities.
	Provision of certified copies of documents upon request.
	Establish and maintain ongoing communication with customers through periodic focus group meetings.
	Provision of trained and capable staff to handle customer affairs. s.
	Courteous and helpful compliance officers.
	Viewing of our database on the Internet.
	Registration and renewal of business entities.
	Provision of information regarding Business Entities.

Standards

	Issuance of Certificates of Registration of new companies within five (5) working days; on the receipt of properly completed applications.
	Issuance of Business Names Certificates within two (2) working days; on the receipt of properly completed applications.
	Issuance of Certified Copies of documents the same day; provided that documents are in order.
	Encourage voluntary compliance of Companies and Businesses in accordance with the statutory requirements.
	To make certain documents available for public inspection within fifteen minutes on receipt of the request.
	Helpful and polite staff to serve our customers.

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