Education & Information

	We inform the public through Brochures.
	Pamphlets
	Posters
	Internet
	Media Advertising

We conduct seminars or workshops at the request of various institutions.
We offer tours of the organization as requested by the various groups.

Accessibilty and Openess

	We provide for search of companies records by the public.
	We issue booklets and brochures on various aspects of the organization’s operation to our customers upon commencement of their business or upon request.
	We are fully accessible to members of the public via telephone or in person, on any request of the organization’s operations, Mondays - Fridays 9:00 a.m. - 3:30 p.m.
	To identify gaps in service, surveys will be conducted twice per year.
	We receive suggestions, comments, complaints and compliments through letters, telephones calls and our suggestion box in our Customer Service Area or via email.

Resolution and Complaints

	Direct communication with staff and customers in resolving complaints.
	We receive complaints through letters e-mails and our suggestion box. We will also require that you furnish all information to support your grounds for dissatisfaction. This will allow us to have a better understanding of your problem thus enabling us to respond promptly to you.
	Complaints must be directed to the Customer Service Unit who will investigate your claims and respond accordingly or refer the matter to the unit, which is best able to handle the issue.
	All complaints will be dealt with within five (5) working days of receipt. If the resolution is to be delayed, you will be notified.
	We will take the necessary action to ensure that the causes or reasons for complaints are eliminated, or that they do not recur.

Redress

If for any reason you are still not satisfied with the response you have received then you may have the matter reviewed by the Customer Service Manager. If you are still not satisfied then you can have this reviewed further. .

Improvement

	Performance indicators are being tracked so that there can be periodic reviews of existing procedures and the implementation of changes where necessary.
	Periodical review of the organisation’s structure in order to meet the changing needs of our customers.