Invitation for Customer Satisfaction Survey Proposals

THE COMPANIES OFFICE OF JAMAICA
IS CURRENTLY ACCEPTING PROPOSALS FROM SUITABLY QUALIFIED MARKET RESEARCH SERVICE PROVIDERS FOR THE CONDUCTING OF OUR SEMI-ANNUAL CUSTOMER SATISFACTION SURVEY

The survey is to be conducted based on the following parameters:
Monthly Walk-in N=1400-2200
Daily Walk- in N= 200
Regular Customers - some transact business by sending bearers, we also get some corporate secretaries as well as small business owners.

Areas of Focus for Quality Service Standards for the COJ:

* Wait Times
* Delivery of guarantee services
* Staff Courtesy
* Clarity/Ease of Processes, (forms and registration)

Rating of overall satisfaction with the services

* Percentage of Customers satisfied with our services.

Interested Parties are invited to send their Applications containing your:-

• Detailed quotation
• Company TRN Number
• NCC Registration Number and expiration date

to: info@orcjamaica.com no later than Friday October 30th 2009