The Office of the Registrar of Companies
which originally formed part of the Registrar General's Department
was established as a separate Department in 1975 under the
then Ministry of Marketing and Commerce, now the Ministry
of Industry, Commerce & Technology with responsibility
for the day to day administration of the following subjects:
Companies
Industrial and Provident Societies
Business Names
Mission Statement
The Mission Statement is to enable the legal creation and
operation of businesses and the protection of intellectual
property in order to promote trade, commerce and wealth creation.
Our
Vision
To become the premier provider of support services to the
business
community in Jamaica and the Caribbean in the creation and
operation of Businesses and to make our reservoir of information
accessible globally.
To become a net contributor to the public revenue through
efficient and
effective services.
Recording and disemmination
of information
Documents are currently recorded manually in registers
and in computer based databases
Information technology will play a key role and will be an
important tool in improving productivity and achieving the
required levels of efficiency. Customers are at present able
to access company names via the computer and within the next
2 years will be able to view documents of all companies and
registered trade marks.
Our Mission
We are here to enable the legal creation of companies, sole
proprietorships, partnerships and industrial and provident
societies. To foster trade, commerce and wealth in an environment
of trust and commitment to all our stakeholders.
Our Role
The ORC’s role is to oil the wheels of commerce by maintaining
accurate and up to date records on commercial entities which
are often accessed by the public to check a companies’
current:
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Legal status |
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Statutory compliance |
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Ownership |
The ORC registers local and overseas companies, Industrial
and Provident Societies and individuals carrying on business
in Jamaica. It actively encourages voluntary compliance of
companies and businesses with the Companies Act
of 2004, the Registration of Business Names Act of 1934 and
the Industrial and Provident Societies Act of 1903
and strives to maintain up-to-date records of all companies
and businesses registered. Where necessary, the ORC initiates
court action against delinquent clients to ensure compliance
with all provisions of the law. It also removes entities which
have been wound up and those which the Registrar has reason
to believe are not in operation.
Our
Covenant With Our Customers
As we seek to modernize services at the Office of the Registrar
of
Companies and become more responsive to the needs of our customers:
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We commit to providing trained, polite and
capable staff to handle customers’’ business |
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We commit to providing courteous and helpful compliance
officers. |
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We commit to providing service beyond the standards
of the day. |
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We commit to efficiently and pleasantly fulfill clients’
needs in
the shortest possible time. |
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We commit to the following standards |
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Certificate of Company Registration issued
within 5 working days of receipt of properly completed
applications |
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Business Name Certificates issued within 2 working days
of receipt
of properly completed applications. |
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Certified copies of documents issued the same day requested,
provided that documents are in order. |
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Documents available for public inspection within 15
minutes of
request. |
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Complaints dealt with within 5 working days of receipt
or if
resolution is delayed the customer will be notified. |
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As our partners we ask that
you
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Provide accurate and honest information
in all documents and forms. |
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File all statutory documents in a timely manner. |
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Consult us on any aspect of our operation which needs
clarification
or explanation |
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Conduct yourselves in an orderly manner as you carry
out your business with us. |
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Suggest how we may improve our service to you. |
Services
The ORC offers customers a newly re-designed website with an
emphasis on efficient online services and public education.
Through our website we inform and educate customers and guide
them
through the process of registering companies and business names
as well
as other services. We offer a significant menu of online services
which
will save customers’ time and money:
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Company Name Search |
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View listing of documents |
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View charges Register |
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View Company Information Details |
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View documents online |
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Accessibility
The ORC has an “open door” policy where the public
is concerned. We are available via the telephone and in person
on visits to our office
Mondays to Thursdays, 9.00am to 3.30pm; Fridays 9.00am to
3.00pm.
Online we are available 24 hours daily.
In addition to our website and face to face contact, we provide
information on all our services through brochures,posters
and
advertisements in the media.
To make sure we keep abreast of what our customers want we
conduct
surveys twice per year to identify gaps in service.
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Got Complaints?
Complaints may be forwarded to the Customer Service Unit which
will
investigate grouses and respond in most cases within 5 working
days.
Customers may air their dissatisfaction in person or through
telephone
calls, letters or e-mail or our suggestion box. We ask that
you provide
full information on your complaints to enable us to investigate
and
resolve the problem quickly.
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