What is expected of you - our customers
- To complete the prescribed forms accurately and file returns in a timely manner.
- To give accurate and honest information as to the contents of documents filed.
- To consult with us on any aspect of our operation which needs clarification or explanation.
- To give feedback through comments, compliments or complaints about the quality of service received.
- To conduct yourselves in an orderly and respectable manner when conducting your business transactions with us.
Services Offered
- Thorough examination of incoming documents to ensure that the correct procedures are adopted and those documents are properly completed.
- Computerized name search and examination of companies and business names.
- Provision of certified copies of documents upon request.
- Establish and maintain ongoing communication with customers through periodic focus group meetings.
- Provision of trained and capable staff to handle customer affairs.
- Courteous and helpful compliance officers.
- Access to both companies and Business Names databases via the Internet.
- Registration and renewal of business entities.
- Provision of manual information regarding both companies and Business Names at COJ’s offices.
Standards
- Issuance of Certificates of Registration of new companies within four (4) working days; on the receipt of properly completed applications.
- Issuance of Business Names Certificates within two (2) working days; on the receipt of properly completed applications.
- Issuance of Certified Copies of documents within forty-five (45) minutes; provided that documents are in order.
- Encourage voluntary compliance of Companies and Businesses in accordance with the statutory requirements.
- To make certain documents available for public inspection within twenty (20) minutes on receipt of the request.
- Helpful and polite staff to serve our customers.