Consumer Data Privacy Policy and Security Capabilities

The Companies Office of Jamaica (COJ) respects the privacy of and is fully committed to preserving the privacy of our users. This statement has been formulated to disclose our information gathering methodology as well as disseminating practices for this website. If you are submitting personal details, credit card numbers, or other information over the Internet which you wish to remain private, please note that, while all attempts are made to secure information transmitted to this website, there is however, a possibility that information submitted may be observed by a third party while in transit.

What This Privacy Policy Covers

This policy covers how the COJ treats personal information that COJ collects and receives, including information related to your past use of COJ’s products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

Security

Our web site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Only certain employees have access to the information you provide us. They have access only for data analysis and quality control purposes.

We encrypt certain sensitive information (such as credit card information) using Secure Sockets Layer (SSL) technology to ensure that your Personally Identifiable Information is safe as it is transmitted.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. We have no responsibility for any activities that occur under your account and password. You may use the Site only for lawful purposes. Activities including, but not limited to, tampering with the site, misrepresenting the identity of a user or conducting fraudulent activities, on the site are prohibited.

You may not violate or attempt to violate the security of the Site, including by, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) using the Site for unintended purposes or trying to change the behavior of the Site; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing"; (e) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; or (f) forging communications on behalf of the Site (impersonating the Site) or to the Site (impersonating as a legitimate user). You may not send unsolicited or unauthorized e-mail on behalf of the Companies Office of Jamaica. We may prosecute you to the full extent of the law for any violation of these Conditions of Use. You may not use any device, software, routine or data to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site. You may not use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Site other than the search engine and search agents we provide and generally publicly available browsers.

General

When you visit this website, our server logs the following information which is provided by your browser for statistical purposes only:

• When you submit an application we ask for information such as your name, email address, birth date, gender, zip code, occupation, and relationship. Once you submit this data, you are not anonymous to us.
• COJ collects information about your transactions.
• COJ automatically receives and records information on our server logs from your browser, including your IP address, COJ cookie information, and the page(s) you request.
• The date and time of your visit; and the address of the pages accessed and the documents downloaded.
• The type of browser and operating system you are using;

All of this information we use only for statistical analysis or systems administration purposes. No attempt will be made to identify users or their browsing activities, except in the unlikely event of an investigation where a law enforcement agency may exercise a warrant.

Logons

Some pages of this Internet website provide logon to restricted access areas. To logon to these services users must contact the COJ for details. These details will only be used for the purpose for which you have provided it.

Information Sharing and Disclosure

COJ is a Government Agency does not rent, sell, or share personal information about you with other people or non-affiliated companies. Except to provide products or services you have requested, when we have your permission, or under the following circumstances:

• We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
• Under the guidelines of the Access to Information Act, July 2005
• We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of COJ's terms of use, or as otherwise required by law.
• We transfer information about you if COJ is acquired by or merged with another company. In this event, COJ will notify you before information about you is transferred and becomes subject to a different privacy policy.

Changes to this Privacy Policy

COJ may update this policy whenever it deems it fit and the details of which will be lodged at our website.

Proprietary Rights

All content included on or comprising the Site, including information, data, software, photographs, graphs, videos, graphics and other material (collectively "Content"), is protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is protected as a collective work under Jamaica, U.S. and international copyright laws, and Paradigm Applications and/or the Companies Office of Jamaica own, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content. You may use the Site and the Content only for noncommercial, personal use. You must retain all copyright, trademark and other proprietary notices contained in any Site material you use, and you may not modify or alter the material, copy or post the material on any network computer, or broadcast the material in any media.

Unless we separately give you permission, you may not copy, scrape, frame, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from, or in any way exploit any of the Content, in whole or in part.

Communications and Other User-Generated Content

You may interact with the Site in numerous ways, including requesting letters and certified copies, submitting name reservations, Performing Searches, Submitting Support Questions, uploading files and e-mail communication. You hereby grant the Companies Office of Jamaica a perpetual, irrevocable, royalty-free, transferable right and license to use, modify, reproduce, transmit, publish, display, delete, and distribute any information (except payment information sent via e-mail or phone) or materials you send to us throughout the world in any media. You also grant us the right to use the name you use when you submit content to us, in connection with that content.

When you submit content to us, you will disclose any affiliation you have and you will not submit anything that contains harmful computer code, references other websites, or is false, misleading, illegal, defamatory, libelous, hateful, racist, biased, threatening, or harassing.

Disclaimers and Limitations of Liability

The information contained in this Website is for general information purposes only. The information is provided by Third Parties and therefore we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, products or services contained on the Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits, arising out of, or in connection with, the use of this Website.

Every effort is made to keep the Website up and running smoothly. However the Companies Office of Jamaica takes no responsibility for and will not be liable for, the Website being temporarily unavailable due to technical issues beyond our control.

Links to Third-Party Websites

The Site contains links to other sites operated by third parties ("Third-Party Site(s)"). These links are available for your convenience and are intended only to enable access to these Third-Party Sites and for no other purpose. The COJ does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose or any other representation about any Third-Party Site or its content, products, or services. A link to a Third-Party Site on the COJ’s Site does not constitute sponsorship, endorsement, approval or responsibility for any Third-Party Site. The conditions of use and privacy policy of any Third-Party Site may differ substantially from the Conditions of Use. Please review the conditions of use for all Third-Party Sites for more information about the terms and conditions that apply to your use of Third-Party Sites.

Applicable Law

The laws of the Jamaica will govern these Conditions of Use without giving effect to any principles of conflicts of laws.

Termination of Use

We may, in our sole discretion, terminate your account or your use of the Site at any time. You are personally liable for any charges that you incur prior to termination. We may change, suspend or discontinue all or any aspects of the Site at any time without prior notice.

Refund/Return Policy

Refund Policy

We thank you for visiting our website. We want you to feel comfortable about transacting business with Companies Office of Jamaica (COJ). Due to the nature of the COJ ‘s business, there is a two hour period after receiving confirmation of services purchased, that our customers must indicate an intention to cancel the transaction.

COJ is committed to providing each customer with exceptional service. Should you have a request for a refund, or any other customer support related question, please contact Customer Support at custsupport@orcjamaica.com.

You may request refunds of any unused funds in your COJ Account. To request a refund, please complete the COJ Refund Request Form and email this form to custsupport@orcjamaica.com. The refund request must be completed and signed by the account holder. If the refund request is not sent from the email address listed for the account holder, an email will be sent to the account holder confirming the request. The COJ uses a 14 working day refund policy, which begins on the date of request.

Once the refund request is approved and processed, you must elect to have the funds credited back to your credit card, appear in person at the COJ located at 1 Grenada Way, Kingston 5, Jamaica W.I. to receive your refund or request delivery of the refund cheque by courier service at your expense.

Return Policy

Definitions

In this Policy the following terms shall have the following meaning except where the policy otherwise requires:-

• “Services”: These are name reservation, document watch, document tracking, viewing documents, printing documents and searching. Applications are submitted online via the COJ website, www.orcjamaica.com.
• “Products”: All certificates, certified copies, letters of good standing and letters of confirmation produced by the Companies Office of Jamaica.

If you are not completely satisfied with the services or products you received, explain the shortfall in the service or take the product back to us. In the case of letters and copies we will make a check of our records to determine the validity of the information printed on your documents. If the error was made as a result of our negligence then we will make the corrections at no cost to the customer. If the COJ is not at fault, then the customer will be advised on how best to correct the error. If the product received is not what you requested, the COJ will correct the error at no cost to the customer. If the products you received are damaged, the COJ will conduct a thorough investigation. If it is determined that the damage is a result of our negligence the product will be replaced at no cost to the customer. If it is determined otherwise the COJ will not be liable for the damage caused to the product.

To return products to the COJ, please take the receipt you received at the time payment was made as well as the exact number of products you received from us. The COJ will not accept products for correction if the amount being returned is fewer than the number previously issued.

We recommend that all returns are brought in to us. If you choose to return your items by mail however, please complete the Product Return Form that came with your order as well as all the products you received with the error. Returns sent by mail may take up to four weeks to process after mailing. Please allow 2-3 weeks delivery time for items that are returned by mail.

All products will be delivered by courier to the address stated on your application form or may be collected at the Dispatch area at the COJ.

Delivery Policy

We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We also know that you want to save money, so you have the option of collecting your products at the Companies Office of Jamaica (COJ).

Delivery times will depend on the courier service provider selected by you, the service selected and the date and time that you request our products and services. The terms and conditions of delivery service will be determined by your courier service provider of choice.

You currently have the option of accessing delivery service from Fedex Express or Tara Courier Services Limited. The COJ has the following policy regarding delivery of products and services. COJ may update this policy whenever it deems it fit and the details of which will be lodged at our website.

Definitions

In this Policy the following terms shall have the following meaning except where the policy otherwise requires:-

• “Services”: These are name reservation, document watch, document tracking, viewing documents, printing documents and searching. Applications are submitted online via the COJ website, www.orcjamaica.com.
• “Products”: All certificates, certified copies, letters of good standing and letters of confirmation produced by the Companies Office of Jamaica.

The COJ processes applications for products and either dispatches them at the COJ’s office directly to our customers or dispatches to the courier service provider selected by our customers.

Applications submitted on the ordinary service will be processed and dispatched within 2 working days of confirmation of payment. Applications received on Fridays or the day before a public holiday will be processed for delivery on the business day immediately following the weekend or public holiday.

All products are delivered by courier to the address stated on the application form. We will always contact you by phone or email if there are any delays with processing your application. You can also check the status of your application online using our document tracking feature.

The processing of your application will be delayed if you do not provide complete and accurate information on your application form. You will be informed by phone or email if this happens and the COJ is free from any claims in respect of providing the said products within the prescribed time.